At Chubb Travel Insurance, we work hard to process and pay your claim fairly and promptly. If you’ve experienced a loss under your policy, please download our claim form and follow the claim instructions below.
Contact Chubb Assistance immediately on +27 (0) 11 722 5757.
Chubb’s travel insurance provides cover for while you’re in hospital and for attending doctors’ fees, so you don’t have to pay significant medical costs upfront and claim back later. This isn’t always the case with minor injuries, though, so please talk to an agent to confirm. (Ts & Cs apply)
For travel delays, please provide us with a confirmation document from the airline or carrier involved. It must confirm the flight or travel number, delay period, and reason for delay. Send this, along with your completed claim form, to myclaim@chubb.com.
Checked-in baggage loss, damage or theft:
Report checked-in baggage losses or damage to the airline or carrier within 24 hours. Often, they’re responsible for the damage and / or loss and you can submit a claim with them. Ensure that you get a loss / damage baggage report from them too.
Other baggage loss or damage:
Report other baggage losses or damage to the local authorities and submit the police report, along with your completed claim form, to myclaim@chubb.com.
Report any loss of travel documents to the local authorities and submit written acknowledgment, along with your completed claim form, to myclaim@chubb.com.
In the event of a personal liability, DO NOT make any admission or offer. Request that the claim against you be put in writing and emailed to you, and contact Chubb Assistance on +27 (0) 11 722 5757 or myclaim@chubb.com as soon as you can, for more advice.
Once your claim is submitted you should receive confirmation of your claim number – expect to wait 3 days for emailed claims and 5 days for posted claims. If you have a query about your claim or its status, please contact the Claims Dept. on +27 (0) 11 722 5757 or chubbtravel-sa@Chubb.com.
The documents to submit with your claim include:
In addition, the following supporting documents are required:
Benefit |
Documents required |
---|---|
Personal Accident: Accidental Death |
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Permanent Total Disablement |
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Medical Expenses |
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Personal liability |
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Trip Cancellation or Trip Curtailment |
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Travel Delay or Travel Misconnection |
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Baggage Delay |
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Loss of Personal Effects, Baggage, Personal Money, or Travel Documents |
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