Chubb Travel Insurance claims


At Chubb Travel Insurance, we work hard to process and pay your claim fairly and promptly. If you’ve experienced a loss under your policy, please download our claim form and follow the claim instructions below.

For more info, contact Chubb Claims on +27 (0) 11 722 5757 or


Contact Chubb Assistance immediately on +27 (0) 11 722 5757.

Chubb’s travel insurance provides cover for while you’re in hospital and for attending doctors’ fees, so you don’t have to pay significant medical costs upfront and claim back later. This isn’t always the case with minor injuries, though, so please talk to an agent to confirm. (Ts & Cs apply)

For travel delays, please provide us with a confirmation document from the airline or carrier involved. It must confirm the flight or travel number, delay period, and reason for delay. Send this, along with your completed claim form, to

Checked-in baggage loss, damage or theft:

Report checked-in baggage losses or damage to the airline or carrier within 24 hours. Often, they’re responsible for the damage and / or loss and you can submit a claim with them. Ensure that you get a loss / damage baggage report from them too.

Other baggage loss or damage:

Report other baggage losses or damage to the local authorities and submit the police report, along with your completed claim form, to

Report any loss of travel documents to the local authorities and submit written acknowledgment, along with your completed claim form, to

In the event of a personal liability, DO NOT make any admission or offer. Request that the claim against you be put in writing and emailed to you, and contact Chubb Assistance on +27 (0) 11 722 5757 or as soon as you can, for more advice.


  1. Complete one of the above downloadable claim forms in full and submit it to within 30 days.
  2. Complete ALL relevant sections that relate to your claim in full. Missing details could delay your assessment.
  3. Attach ALL of the required supporting documents to your claim. Failing to do this could delay the assessment of your claim.

Once your claim is submitted you should receive confirmation of your claim number – expect to wait 3 days for emailed claims and 5 days for posted claims. If you have a query about your claim or its status, please contact the Claims Dept. on +27 (0) 11 722 5757 or


The documents to submit with your claim include:

  1. Your completed claim form, and
  2. Your travel booking confirmation and itinerary.

In addition, the following supporting documents are required:


Documents required

Personal Accident: Accidental Death
  1. Copy of police report
  2. Certified copy of death certificate
  3. Autopsy report
  4. Toxicology report
Permanent Total Disablement
  1. Copy of police report (if any)
  2. Detailed medical report
  3. Medical certificate
Medical Expenses
  1. Proof of cost: original detailed pre-medical / final hospitalisation / post-medical bills
  2. In-patient discharge summary
  3. Detailed medical report / memo from attending physician on the type of illness or injury sustained
Personal liability
  1. Letter or demand of a claim made against you
  2. Writ / summons from third party / police / court
Trip Cancellation or
Trip Curtailment
  1. Any documentation that supports the unforeseen circumstances that led to the cancellation or curtailment (e.g. a medical report)
  2. Certified copy of death certificate for death cases (where applicable)
  3. Proof of relevant expenses incurred by this trip cancellation or curtailment
  4. Original trip booking and invoice
  5. Medical report and / or written memo from attending physician to cancel trip
  6. Proof of relationship
  7. Travel agents’ confirmation of refund amount
  8. Original invoice or receipt of charges incurred in amending or purchasing additional air ticket (for Trip Curtailment)
Travel Delay or
Travel Misconnection
  1. The original itinerary
  2. Boarding pass showing actual take-off time and date
  3. Written confirmation from carrier, airline, or their agents, specifying reasons for and hours of delay / diversion
Baggage Delay
  1. Written confirmation from carrier, airline, or their agents, specifying the reason for and the number of hours of baggage delay
  2. Property Irregularity Report
  3. Acknowledgement receipt of baggage received
  4. Proof of additional expenses
Loss of
Personal Effects, Baggage,
Personal Money, or Travel Documents
  1. Any document that demonstrates proof of ownership
  2. Any document that adequately supports the amount claimed (replacement invoices or repair quotes)
  3. A police report, in the event of robbery, theft or burglary
  4. Original transport and accommodation receipts incurred for the sole purpose of replacing your travel documents