Terms of use

Chubb’s Website Terms of Use


1. Website Terms & Conditions

This website (the "Website") belongs to and is provided by Chubb Insurance South Africa Limited ("Chubb"). Chubb Insurance South Africa Limited is a registered Financial Service Provider with FSP License Number 27176. By using the Website you agree to the terms and conditions set out herein.

2. Restriction on use

You must use this Website only to obtain information about or purchase products or services offered by Chubb through our establishments in South Africa. Chubb does not represent that any product referred to in this Website is either available to you or complies with legislation in any other territories outside of South Africa.

3. Trade marks, copyright and intellectual property

The copyright, database or other similar rights on this Website and its information and content, belong to Chubb. You may make hard copies of the information for your own personal or internal business use only, but you must not remove any trademark, copyright and other proprietary notices from any material you download. Otherwise, you may not reproduce, distribute or transmit to any other person, or incorporate in any way into any document or other material, the information and content of the Website without our prior written approval,

Except where provided or directed on the Website, you must not modify or reproduce or publicly display any material, or transfer it to anyone else unless they agree to accept and act in accordance with these terms and conditions.

4. Accuracy of the Website

Chubb does not guarantee the accuracy, completeness or correctness of any information on the site. You agree that use of the site and its contents is entirely at your risk and to the extent permitted by law, all warranties or conditions that would, but for the terms of this disclaimer, be implied by statute or otherwise, are excluded;

Chubb will not be liable, under the terms of this disclaimer or otherwise, for any loss of profit, loss of revenue, loss of contract or any other indirect or Consequential loss you may suffer as a result of the use of any of the information contained in the Website.

5. Changes to the Website

Chubb may correct any errors or omissions or change the format or content of the site at any time and may terminate or suspend the operation of the site for any reason, without notice or liability.

Routine maintenance, demand on systems and other circumstances may mean that this Website and the services provided on it may not always be available.

6. Products / services made available

The content and information provided by Chubb on this Website is not intended to be advice of any kind as defined by the Financial Advisory and Intermediary Services (FAIS) Act 37 of 2002. A product or service shown on this Website may not necessarily be suitable for you; this is for you to decide (and if in doubt, you may wish to seek appropriate independent advice or contact Chubb on 0800 467 467).

7. Before purchasing a policy, you confirm that

  • all answers given in your application are true and correct; and
  • you have read and understood the relevant policy terms and conditions and are satisfied the specific product meets your needs.

The information and statements you give, together with the policy terms and conditions, form the basis of the contract. If you do not provide true, correct and full information, you may invalidate your insurance policy. All statements made by you or information you provide prior to purchase are your responsibility.

Chubb makes every reasonable effort to provide accurate and up-to-date information about the products and services it provides. However, the information is subject to change without notice and you should always check the current terms and conditions of specific products and services.

8. Resolving issues

At Chubb, we do our best to ensure that our customers are delighted with the service they receive. If you’re dissatisfied, please let us know as we have a procedure for resolving issues. Contact 0860 223 266 to get a copy of our complaints procedure.

9. Third party sites

Chubb may provide (hypertext) links to websites operated by other people or organisations. If you leave this Website to visit any linked site you do so at your own risk and agree that Chubb is not responsible or liable for the material contained in such websites or any loss or damage you may incur through your use of the links.

Chubb has no control over the information and content of these third-party websites and has not attempted to verify the accuracy of any information they contain. The incorporation of information about other people's products or services and links to other websites does not mean that Chubb is giving advice about these products or services, or is in any way endorsing or recommending them.

10. Freedom from viruses / software quality

Chubb does not give any warranty that the Website and content are free from viruses or anything else with contaminating or destructive properties.

11. Data protection

Personal details provided to Chubb through the Website will only be used in accordance with our privacy policy. Please read this carefully. By providing personal details you are consenting to their use in accordance with our privacy policy.

12. Languages available for conclusion of the contract

Any insurance contract between you and Chubb will only be concluded in English.

13. Jurisdiction / governing law

These terms and conditions are governed and construed in accordance with the Law of South Africa and the South African courts alone shall have jurisdiction in any dispute arising from the use of the Website. If any provision in these terms and conditions is found to be unlawful, void or unenforceable for any other reason, that provision will be considered severable from the remaining provisions and will not affect their validity and enforceability.

14. Illegal activity

If you break any law as a result of accessing or using any information on this Website, Chubb will not be held responsible.

15. Changes to terms and conditions

These terms and conditions are subject to change without notice and at any time. While visiting the Website you agree to be bound by the current terms and conditions and you should always check them each time you revisit the site.