International emergency assistance

The right call, when everything’s gone wrong


Caught in an emergency while travelling? Fallen ill in a strange place? Call Chubb Assistance on +27 [0] 11 991 8705. We’ll help you with medical advice, assist with the payment of hospital bills, and even arrange to bring you home if medically necessary.

Chubb Travel Insurance covers your hospital and doctors' fees directly, so you don’t have to cover significant healthcare costs upfront*.

24 Hour Emergency Hotline

+27 [0] 11 991 8705


Whether you’re experiencing a medical crisis or inconvenience, Chubb Assistance provides:

  • 24-hour medical advice, 365 days a year
  • Emergency travel assistance
  • Emergency medical evacuation
  • Medically supervised repatriation
  • Assistance in replacing a lost or stolen passport
  • International legal referrals
  • Interpreter access and referral
  • A compassionate visit if travelling alone
  • Assistance in finding delayed or lost luggage
  • Payment of approved medical services


Get these Security Assistance services on or by calling +27 [0] 21 700 3820:

  • Tips for avoiding kidnap or wrongful detention with travelling
  • General travel advice (e.g. business, social customs, and driving restrictions)
  • Political and security insight
  • Recommended health precautions (including vaccination requirements)
  • Visa and entry permit requirements
  • Travel advisories (extreme risk medical assistance)

For more information about Chubb Assistance, please review our Leisure Travel Insurance documents or call our contact centre to speak to one of our agents.

*This isn’t always the case with minor injuries, so please confirm with a Chubb agent.