Chubb Travel Insurance Assistance

In the event of a medical emergency abroad you must contact Chubb Assistance on +27 [0] 11 991 8705. Chubb Assistance can help you with medical advice, payment of medical bills abroad and can arrange for you to be brought home if this is medically necessary.

Chubb Assistance will guarantee the fees of the hospital and attending doctor(s), so generally, you don’t pay for your costs and then claim them back from us. In cases where the expenses are small, you may opt to pay, or be asked to pay, and claim the money back. Please talk to our emergency assistance service, unless the case is very minor, and they will decide what to do.

24 Hour Emergency Hotline

+27 [0] 11 991 8705

Medical Assistance:

  • Telephone medical advice: 24-hours a day, 365-days a year
  • Emergency travel assistance
  • Emergency medical evacuation
  • Medically supervised repatriation
  • Assistance in replacing a lost or stolen passport
  • Legal referral assistance
  • Interpreter access and referral
  • Compassionate visit if travelling alone
  • Assistance in tracing delayed or lost luggage
  • Payment of approved medical services by claims process or redirection of hospital accounts to Chubb

Chubb Security Assistance:

The following Chubb Security Assistance services are available on or at +27 [0] 21 700 3820:

  • How to avoid kidnap or wrongful detention
  • General advice (e.g. business, social customs and driving restrictions)
  • Political and security situations
  • Health precautions (including vaccination requirements)
  • Visa and entry permit requirements
  • Travel advisories (Extreme risk medical assistance)

For more information about Chubb Assistance, please review the Chubb Leisure Travel Insurance wording or to speak to one of our customer service representatives.