NEED TO CLAIM? READ THIS:
At Chubb Travel Insurance, we work hard to process and pay your claim fairly and promptly. If you’ve experienced a loss under your policy, please download our claim form and follow the claim instructions below.
Download your claim form here:
For more info, contact Chubb Claims on +27 (0) 11 722 5757 or firstname.lastname@example.org.
WHAT YOU NEED TO KNOW:
Contact Chubb Assistance immediately on +27 (0) 11 722 5757.
Chubb’s travel insurance provides cover for while you’re in hospital and for attending doctors’ fees, so you don’t have to pay significant medical costs upfront and claim back later. This isn’t always the case with minor injuries, though, so please talk to an agent to confirm. (Ts & Cs apply)
For travel delays, please provide us with a confirmation document from the airline or carrier involved. It must confirm the flight or travel number, delay period, and reason for delay. Send this, along with your completed claim form, to email@example.com.
Checked-in baggage loss, damage or theft:
Report checked-in baggage losses or damage to the airline or carrier within 24 hours. Often, they’re responsible for the damage and / or loss and you can submit a claim with them. Ensure that you get a loss / damage baggage report from them too.
Other baggage loss or damage:
Report other baggage losses or damage to the local authorities and submit the police report, along with your completed claim form, to firstname.lastname@example.org.
Report any loss of travel documents to the local authorities and submit written acknowledgment, along with your completed claim form, to email@example.com.
SUBMITTING YOUR CLAIM
- Complete one of the above downloadable claim forms in full and submit it to firstname.lastname@example.org within 30 days.
- Complete ALL relevant sections that relate to your claim in full. Missing details could delay your assessment.
- Attach ALL of the required supporting documents to your claim. Failing to do this could delay the assessment of your claim.
Once your claim is submitted you should receive confirmation of your claim number – expect to wait 3 days for emailed claims and 5 days for posted claims. If you have a query about your claim or its status, please contact the Claims Dept. on +27 (0) 11 722 5757 or email@example.com.
The documents to submit with your claim include:
- Your completed claim form, and
- Your travel booking confirmation and itinerary.
In addition, the following supporting documents are required:
|Personal Accident: Accidental Death||
|Permanent Total Disablement||
|Trip Cancellation or
|Travel Delay or
Personal Effects, Baggage,
Personal Money, or Travel Documents